Terms of Use

These terms of use (together with the documents referred to in them) explain the terms in which you may make use of our website criminalinjurysolicitor.co.uk (our “site”, our “website”, “we”, “us”, “our”).

Please read them carefully before you use the site, as they will apply to your use of our site or processing of your order. We recommend that you print a copy for future reference. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site or services.


These terms of use refer to the following additional terms, which also apply to your use of our site: our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant all data provided by you is accurate; our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy; our Cookie Policy, which sets out information about the cookies on our site.

The site is operated by LPS Solicitors and is a registered company in England & Wales with company registration number: 05777383.


2.1. “Document(s)” means any type document/service sell/sold/sent/receive by us and which are ordered/sent/receive by you.

2.2. “Services” or “Service” means the services provided by us relating to your case or any advice regarding your case.

2.3. “you”, “your”, “yours”, “user” means the user ordering any Documents and/or Services from us.

2.4. “Communication” includes emails and written communication between you and us.

2.5. “Content” means all published content on our site either directly or indirectly via a third-party or social media platform or you (including but not limited to posts, photographs, documents, email or written communication, and any personal information).


3.1. Our site is available free of charge, although if you agree to use our services then the services, we provide are chargeable.

3.2. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted and we reserve the right to suspend, discontinue, withdraw or amend the service/content we provide without notice. From time to time, we may restrict access to part, or all, of our site, to all users and, if the need arises, we may close the site indefinitely. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

3.3. You are responsible for making all arrangements necessary for site access. You are also responsible for ensuring that all persons who access our site are aware of these terms and that they comply with them.

3.4. You agree not to use our site for any public, business or commercial purposes.

3.5. We provide features on our site that allow you to submit your personal information for our use or to contact you. If you submit your information to our site then you accept these terms of use and agree to our privacy policy.

3.6. If you provide your personal details, you confirm that you accept these terms of use and agree to our privacy policy to use the personal details submitted by you.

3.7. If you choose, or you are provided with, a user identification number, reference number, password or any other piece of information as part of our security verification procedures, you must treat such information as confidential. You must not disclose it to any third party.

3.8. We have the right to disable any user identification code, reference number, or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

3.9 If you know or suspect that anyone other than you know your user identification code, reference number, password, or any other information then you must promptly notify us at info[@]criminalinjurysolicitor.co.uk


4.1. The terms of use on which we provide Services will be provided to you when you instruct us, or one of our partners, to act for you or your behalf for any legal matter.

4.2. The terms of service will detail, among other things, our fees, the nature of our service, and how we work with third parties.

4.3. Where we have requested data from you to provide Services, you agree to provide us with accurate and complete information.

4.4. You authorise us to use, store or otherwise process your personal information (in accordance with our Privacy Policy) in order to provide the Documents/Services to you and for marketing and credit control purposes.

4.5. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our secure computer servers or those of third parties.

4.6. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data which you provide when accessing or ordering from the Website.


5.1. In this paragraph, “Intellectual Property” means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

5.2. We are the owner or the licensee of all rights in and to the Intellectual Property in our site. This site and its content are protected by copyright laws and treaties around the world. All such rights are reserved.

5.3. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference.

5.4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.5. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

5.6. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

5.7. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


6.1. All content on our website is provided for general information only and we ask you to be aware that we do not routinely vet, check or review any third-party material prior to publication on the site. The content on our site is not intended to amount to any advice or legal advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

6.2. Although we aim to update our site regularly, we are under no obligation to do so and any of the material on our site may be out of date at any given time.


7.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

7.1.1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

7.1.2. Any liability for any direct, indirect or consequential loss or damage incurred by any user arising under or in connection with the use of, or inability to use, our site or the use of, or reliance on, any content displayed on our site, including, without limitation any liability for: loss of income or revenue or financial loss; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

7.2. When providing services, we have no responsibility and will accept no liability for verifying:

7.2.1. your identity;

7.2.2. your testamentary and/or mental capacity;

7.2.3. whether you are or were subject to any undue influence when using the Services or signing your Documents;

7.2.4. whether you knew, understood and approved the contents of your Documents;

7.2.5. whether there were or might be any actual or potential third-party beneficiary(ies) who might have a claim in law against your Estate.

7.3. Website content is not generally moderated, although we reserve the right to moderate it. We will not be responsible as author, editor or publisher of any content and we expressly exclude liability for any loss or damage arising from the use of our site by any person in contravention of these terms of use. Neither will we be responsible, or liable to any third party, for the content or accuracy of any content submitted by you or any other user of our site.

7.4. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and we expressly exclude liability for any loss or damage that may arise from your use of them. You use any third-party sites and resources at your own risk and you are responsible for assessing the suitability of any goods or services advertised by such third parties before signing up or placing an order for such goods or services.

7.5. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

7.6. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


8.1. We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you agree to ensure that any data you provide to us (such as the contact details you provide on callback or contact form) is true and accurate.


9.1. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus-protection software.

9.2. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

9.3. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


10.1. You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

10.2. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.


11.1. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

11.2. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We have a formal complaint handling procedure, you can see our complaint handling procedure here.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


This Acceptable Use Policy sets out the terms between you and us under which you may access criminalinjurysolicitor.co.uk (the “site”). It applies to all users of, and visitors to our site. Your use of our site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which is supplemental to our Terms of Use, Privacy Policy and Cookie Policy. Any definitions used in this Acceptable Use Policy shall have the same meanings as provided in our Terms of Use.


1.1. You may only use our site for lawful purposes. You may not use our site:

1.1.1. in any way that breaches any applicable local, national or international law or regulation;

1.1.2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

1.1.3. for the purpose of harming or attempting to harm any person in any way;

1.1.4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

1.1.5. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;

1.1.6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

1.2. You also agree:

1.2.1. not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of Use.

1.2.2. not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.


2.1. We may provide some “Features” on our site, including, without limitation:

2.1.1. chat;

2.1.2. contact form;

2.1.3. request callback;

2.1.4. blogs;

2.1.5. the ability to comment on various items;

2.1.6. video, photo and document submission;

2.2. We will do our best to assess any possible risks for users (in particular for children) from third parties when they use any Features provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including the kind of moderation) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Features we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any Features by a user in contravention of our content standards, whether the service is moderated or not.

2.3. The use of any of our Features by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use any Features that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any Features should be made aware of the potential risks to them. You acknowledge that our Features are not designed for or targeted at children.

2.4. Where we do moderate any Features, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.


3.1. We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

3.2. Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Use on which you are permitted to use our site, and may result in our taking all or any of the following actions:

3.2.1. immediate, temporary or permanent withdrawal of your right to use our site;

3.2.3. issue of a warning to you;

3.2.3. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

3.2.4. further legal action against you;

3.2.5. disclosure of such information to law enforcement authorities and the courts as we reasonably feel is necessary or as required by law;

3.3. We exclude our liability for all action we may take in response to breaches of this Acceptable Use Policy. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

3.4. You agree to indemnify us and keep us indemnified in respect of any liabilities, losses, expenses or other costs (including but not limited to all costs and expenses, including any VAT thereon, which we may incur in connection with the defence of such claims) howsoever incurred as a result of a breach of your obligations under this Acceptable Use Policy, including but not limited to any claims or proceedings made against us by any third party.


Content is not generally moderated, although we reserve the right to moderate it. We will not be responsible as author, editor or publisher of any Content and we expressly exclude our liability for any loss or damage arising from the use of our site by any person in contravention of this Acceptable Use Policy. We reserve the right to promptly remove, or to disable access to, any Content, which we deem to be or which is notified to us as being potentially defamatory of any person, unlawful, in violation of any third-party rights or in contravention of this Acceptable Use Policy.


We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on our site.

Thank you for visiting our site.

These terms of use and acceptable use policy were last updated on 18 October, 2021.